Very Important Pet Grooming Salon
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Policies and Procedures
Thank you for Trusting us at VIP for your Pet's Grooming Need's.
At VIP, our goal is to provide the safest, most enjoyable grooming experience for you and your pets.
We strive to maintain a clean grooming salon and provide the highest standards possible with our grooming and products we use.
Below are some Policies we have developed to ensure the safety and happiness of your pet's while in our care.
Very Important Pet Grooming Salon Policies & Procedure's:
We ask that All Pet's entering the salon Must be leashed, or in a carrier & Please Potty your Pet Prior to their Grooming Appointment.
We don't Require Vaccination record's, But Pet's Must be up to date. If your pet were to bite, animal control would be notified and they may quarantine your pet, if they are not up to date on vaccination's.
Haircut's Typically take 2-3 hour's for small dog's, 3-4 hour's for medium dog's and 4-5+ hour's for large/x-large dog's. Please allow us the time needed to complete the grooming session and do not call/return asking if your pet is finished before we call/Text you. The pet's don't like to be rushed, nor do the groomer's.
We work hard to provide a Calm, Stress free setting for our fur client's and if your pet becomes aggressive, stressed, or a noise nuisance, you will be called immediately for pick up and may be charged up to full price + a Handling Fee.
We do not groom pet's who need Vet prescribed sedation medication's to be groomed such as Trazodone, Acepromazine and Gabapentin. Over the counter calming medications are okay such as CBD or Benadryl. If your pet needs a Vet prescribed sedation medication to be groomed, they should be groomed at the vet.
Walk-in service's only include Nail Trimming, Ear Cleaning, Anal gland expression's, and Teeth Brushing. It is always best to Make an Appointment in advance.
Express Grooming is available for an extra fee. Express appointment's are scheduled at the end of the day and pet is worked on straight through, no kenneling.
Price's given over the phone or sight un-seen are a base price. Actual Price may be different based on Pet's breed, weight, temperament, coat condition, and haircut.
Only a 15 minute grace period will be given for arriving late, after 15 minute's your appointment will be rescheduled.
You Must Call 24 hour's prior to cancel, Late cancelation may result in a fee.
After 3 Offense's of Late Cancelation or Arriving late, we will require Pre-payment!
Pet's who are called for Pick up before closing MUST be picked up by closing time.
Pet's who come in with flea's will Automatically receive a Flea bath at Owner's expense of $5-$10 depending on pet's size. Tick's will Automatically be Hand Plucked at Owner's expense of $1 per Tick.
You Must walk your pet to Potty before you bring them for grooming. mulitiple elimination's in the salon may result in a Hazard clean up fee of $5 for every elimination after 3. If your pet eliminate's on them self and we need to re-wash, it may result in a $10 fee.
Pet's with Lightly Matted Fur/Hair is okay (lightly matted mean's a few matt's on ears and tail, NOT WHOLE BODY)But Pet's with Severely Matted Fur/Hair will be automatically Shaved as short as needed, to not cause any Discomfort to the pet, and will be charged a Fee of $10-20.
Ear Hair is Plucked unless requested otherwise, if there is an ear infection present, hair will not be plucked.
All Anal gland's are checked, and only expressed externally if needed. We do not guarantee to fix or cure any anal gland issue, if there is an issue after expression, we will no longer express and will refer you to a veterinarian for future anal gland expression's.
We Do Not Accept Check's.
As Minimum Wage goes up along with Our Salon Rent, Business Insurance, Utilities, equiptment, & Supplies, etc, all Increases Annually, So does our Price's!
If you have an Issue with your haircut, please let us know with in 72 hour's of the grooming appointment. after that we may not be able to resolve the issue with out charging to re-groom.
Return's are accepted up to 30 day's from purchase for store credit only. Must have original tag/packaging intact and be in unused condition. There are No Return's on Treat's, Gourmet Cookie's, toys, CBD or On Sale item's.
Very Important Pet grooming Salon reserves the right, to refuse service to any one at our own discretion.
VIP Grooming Salon & Boutique has extensive safety and sanitation precautions to ensure your pets safety and health.Occasionally, grooming can expose a hidden medical issue, or aggravate a current one, if in the event of an emergency or if medical treatment is needed, in the Best interest of your pet, we will obtain immediate Veterinary care at the Owner's expense.. By signing this agreement, you agree to relieve VIP Grooming Salon & Boutique from any and all liabilities related to Grooming!
Thank You for your Support!
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