New Client Application
All fields are required unless specifically marked *Optional
Online account access is available to book appointments as well as view and edit your profile information. This access is free for all pet owners.
Add Additional Pets
Terms and Conditions
ULTIMUTTLY GROOMED TERMS AND CONDITIONS
COVID19 - whilst adhering to the strictest hygiene protocols, owners understand that by bringing their dog to be groomed do so AT THEIR OWN RISK.
Anyone self-isolating or showing coronavirus symptoms MUST NOT attend a grooming appointment.
Everyone must follow the new hand over and drop off procedures to reduce the risk of cross infection.
Dogs will be misted with a non-toxic, pet safe anti-viral spray and whilst it’s safe for all dogs, Ultimuttly Groomed will not be held accountable if a reaction occurs.
NO ONE is permitted inside the grooming cabin.
YOUR PET'S HEALTH AND WELFARE - Whilst your pet is in my care it’s health and welfare is my primary concern. It will only ever be groomed according to it's tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. I will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet's groom you authorise me to seek emergency veterinary treatment.
PREPARING YOUR DOG -
Toilet: A full bladder and bowel can be very uncomfortable for a dog whilst it is being groomed. You must ensure that your pet has been toileted before bringing him or her to the salon. It is unhygienic and unpleasant when dogs urinate or defecate on the premises. It may also result in the need to give the dog an additional bath, the cost of which we will have to pass on to the owner.
Fleas: If your dog has fleas, I ask that you treat it yourself prior to visiting the salon. Should your dog be brought to me with infestation, it will be bathed in an insecticidal shampoo. There is a considerable cost involvement following treatment of an infested dog as the salon has to be thoroughly cleaned and disinfected. I therefore reserve the right to add a surcharge to the cost of the groom to cover this expense. If you need any advice about flea treatment for dogs, please call on 07904186912 and I’ll try to help.
GROOM FEEDBACK - You will be given feedback after every groom. If you have any queries or need further clarification, please just ask or contact me at a later stage. If you are dissatisfied with any aspect of your pet's groom please let me know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. I’m more than happy to disclose any details of your pet's groom or advise you about how best to care for your pet's coat.
PRICING - Starting prices are for pets who:
• Are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed)
• Have coats that are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
You can reasonably expect to pay more than the starting price for:
• Matted, poorly maintained &/or overgrown coats
• Pets which are difficult to manage or uncooperative during grooming
• Overweight pets or oversized for the breed standard
• Timid, anxious or nervous pets, which require frequent breaks & may need special handling
These cost more time, labour &/or product. The costs are passed on to you. If I am unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet.
PHOTOGRAPHS - Your pet may be photographed before, during or after its groom. Photographs may be used on the Ultimuttly Groomed social media, website or other printed materials. Please let me know if you prefer your pet not to be photographed.
TIME KEEPING - Please be punctual. I work by appointment only; the appointment slot allocated for your pet's groom has been booked at your request exclusively. I do not double book appointments; a no-show is lost income. I also offer a free appointment reminder; by text or email. Just tell me your preference.
Most grooms take between 1 - 3 hours or more depending on the size and temperament of the dog, and it’s coat condition. You will be advised what time to collect your pet. It is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home and may become unsettled or anxious and cause a distraction to the next dog being groomed. Late collections will incur an extra charge of £5 every 15 minutes or part of.
Please phone me if you are running late. I understand that from time to time unforeseen circumstances may arise.
HOWEVER … Clients arriving more than 15 minutes late for their appointment will be considered a missed appointment and will have to re-book, this will incur a charge of 75% of the cost of the groom. If you need an earlier drop off/later collection time due to other commitments, please discuss this with me when booking. If your pet is collected after closing time a late pick up and/or sitting fee of £5 per 15 minutes or part of applies. If you incur any of the above mentioned fees, they are payable in full at the time you collect your pet.
CANCELLING YOUR DOG'S APPOINTMENT -
I respectfully request 24 hours notice if you need to cancel your pet's appointment. The slot can then be resold.
NO-SHOWS & LATE CANCELLATIONS - (of less 24hrs notice. A fee of 75% of your usual groom price will be levied for missed appointments and late cancellations. A non-refundable deposit of the starting price of the groom will be levied to secure a new appointment slot. If you incur any of the above mentioned fees, they are payable in full before booking your pet's next appointment.
NEGLECTED & MATTED COATS - In the event that your pet's coat needs to be clipped down to release it from matting or coat neglect, Ultimuttly Groomed, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.
Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 - Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn't possible, the only humane way to deal with this will be to completely shave off the coat.
You will be given an estimate of how long matt release is likely to take & an estimated cost for the procedure. A shavedown consumes significantly more time, labour, product & tool/equipment wear and tear than a routine trim therefore will incur an extra charge. All shavedown costs are payable in full at the time you collect your pet.
AGGRESSIVE & POORLY SOCIALISED DOGS: THE DANGEROUS DOGS ACT - I reserve the right to refuse to groom any pet at risk of harming me or itself. If your dog is accepted for grooming & displays aggression that I have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect it. The full starting price of the groom will be levied.
You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.
Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.
PAYMENT - All dogs must be paid for upon collection by cash or bank transfer. No discount is
offered for more than one dog as the time taken to groom is no less than for a single one. Please do not ask for credit as a refusal often offends.
By signing below you agree to the above terms.
Ultimuttly Groomed takes you privacy seriously and is committed to protecting your personal information.
To provide you with a professional grooming service, I need to collect information about you and your pet including which vet you use and any behavioural/health issues they may have. I may also collect pictures or video of the work I do on your pet to share on my website and social media platforms.
All your information is kept on my computer and ‘cloud’ storage which is password protected. Your phone number may also be saved on my phone which is password and finger print protected uniquely to me.
I will only use your information if I have:
-Asked your permission and have a record of your consent to do so
-A legal obligation to do so
Ultimuttly Groomed will not rent, swap, or sell your personal information to other organisations for them to use in the own marketing activities.
You can withdraw your consent for me to use your information at any time.
I will keep your information for one year after the last time I’ve heard from you. After this time any paper records I have will be shredded and any information in my phone and computer will be deleted.
Any videos or photos I take of your pet will be deleted once they have been used on my social media or website.
Pet grooming software powered by Pawfinity®