The Bark & Collar
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CLIENT GROOMING POLICY/LIABILITY
THE BARK AND COLLAR LLC
At the Bark and Collar, in order to keep a stress free, safe environment for your best friend, we groom by appointment and each pet is given a specific time based on breed and weight. Because each pet is an individual and requires a different amount of time to be completely groomed, prices will vary. A price range can be given prior to your first grooming based on the services you are requesting; however, we cannot give you a solid quote until we see your pet.
ALL Dogs must be on leash and ALL Cats must be in a carrier. Please make sure your companion has a secure collar or harness with identification.
Please call at least 24 hours prior to your appointment to cancel or reschedule.
Our Groomers use a gentle and loving approach in handling our clients, therefore our appointments are scheduled so that each four-legged client receives attentive care in a soothing and calm environment. Your spa appointment is a reservation for services and for the individualized attention we provide each pet. We can only take a limited number of appointments each day. A missed appointment is a loss of income to a small business and our groomers.
If an appointment is missed without a 24-hour notification, a No Show”/ “Late Cancellation” deposit of ½ the grooming cost may be required to reschedule a future appointment.
We are only able to perform the grooming services for your pet in the time allotted for your scheduled appointment. If you arrive more than 10 minutes late to your scheduled appointment, we may not be able to perform your scheduled grooming services and you may need to reschedule your appointment so that we can stay on schedule with our other clients. If time allows, an additional fee may apply in order to complete a full groom.
Due to limited space, we do not have the ability to keep your pet after their grooming services are completed, we ask that you pick up your pet within 30 minutes of the call. Additional fees will be added to accommodate the time spent caring for and keeping your pet comfortable until you arrive unless discussed prior to drop-off.
Late pick-up fees are as follows: $5 for each 10 minutes after your 30-minute grace period.
An immediate FEE of $20 will incur after operating hours have passed.
End of day pick up times are as follows:
In order to keep a sanitary work environment, we ask that you walk your dog to relieve themselves prior to your appointment.
Aggressive Behavior and Bite Policy
Should your pet display aggressive behavior towards our groomers, we will make all attempts to finish grooming your pet with a muzzle. A special handling charge of $10 will be added to your bill if the issue warrants additional time than allotted for the service. If your pet continues to display aggressive behavior and our groomer is unable to complete your appointment, you may be charged a partial fee for time spent attempting to groom them. The safety of our staff is our priority.
Pets groomed on a regular basis adjust and cooperate to the routine. Pets that are not groomed every 4 to 6 weeks may become matted. Matting occurs from lack of grooming, coat overgrowth, not routinely being brushed or a coat not being combed through prior to getting wet. Additional fees apply for de-matting a pet. When matting is severe and/or close to the skin the only humane way to remove the mats is to clip the coat off to the skin line. In some cases where the matting is not severe and only covers a small area, we can remove them by splitting, thinning and then brushing them out. There is a fee of $10 for every 10 min of de-matting service. Matted coats are hard on our equipment and in most cases require two haircuts, the first to remove the matted coat prior to bathing and a second to even up the coat after bathing. We are not responsible for heath conditions that may be revealed by removing a matted coat such as sores, etc.
Post Grooming Care
In order to provide you with excellent customer service, please notify us of any preexisting general physical/ emotional conditions prior to your grooming appointment. We strive to make the experience a happy one for both you and your pet. Our furry companions are as unique as we are, their skin can react differently to grooming equipment (blades and/ or shears). For short styles and shave downs it is not uncommon for redness or itchiness to occur. If you notice any problem with your pet’s style, we will make every effort to correct it if notified within 24 hrs of the original appointment.
We do not require proof of vaccinations unless our staff is bitten by your pet. Vaccination protocol is up to the owner and their veterinarian; even some veterinarians’ question how often to vaccinate, therefore we leave it up to each individual owner. If you are comfortable with your pets’ level of protection, so are we.
Wherever there is animal life in San Diego, there will also most likely be fleas. Let’s face it; fleas and a flea
termination plan are an essential part of pet ownership. They can get them by just walking out your front door.
When you arrive for your grooming appointment, sometimes it is difficult to tell if there are fleas present until we get the animal wet. We will try to contact you as soon as we notice fleas.
Dogs and Cats that come to The Bark and Collar for a grooming appointment with fleas are immediately given a flea bath at an additional fee of up to $13.00.
Your pet is important to us. Because we care, we want to assure you that every effort will be taken to make your pet’s visit pleasant as possible. Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. In the best interest of your pet, we request permission to obtain immediate veterinary treatment, at your expense, should it become necessary.
Annual Price Increase
Effective September 1, 2018 we will be having a small price increase on some of our Bathing/Grooming
packages as well as a few of our Add-On services.
This annual increase is necessary to keep up with inflation and the increase of overheads year to year.
We greatly appreciate your business and hope you understand the need to implement this annual increase.
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