Contact Info and Policies
Pampered Paws Grooming Salon
142 W Water St. Chillicothe, OH 45601
Contact:
Text or call: 740-649-7228
Email: pamperedpawsonwater@gmail.com
Facebook: https://www.facebook.com/profile.php?id=100078126305513
Pampered Paws Grooming Salon Policies & Liability Waiver
***REQUIRED VACCINATIONS***
Pampered Paws requires for the safety of our staff, and the other pets in our care, that pets to be up to date on the rabies vaccination given only by a veterinarian. We prefer owners to bring documentation from their vet at the time of visit (paper or online portal from your vet with dates given/or expiration dates). If your appointment is on a weekend, please ensure your veterinarian is open, should we need to call and confirm your pets vaccinations to avoid a $20 cancellation fee.
**We do not accept vaccines given by pet owner**
Pets MUST wait at least 24 hours after vaccinations are given before they can be groomed. Most pets don’t feel right after vaccination or have pain in the injection site. We want to make sure they have time to recover so that their experience with us is always fun and enjoyable. If your pet can no longer receive vaccinations, we require a letter from your veterinarian stating that your pet is not able to be vaccinated due to medical reasons.
Required vaccinations: Rabies although we recommend pets be given ALL vaccinations.
**If pets are not up to date on the rabies vaccination at time of appointment, no services will be provided, and a $20 cancellation fee will occur**
***LATE DROP OFFS***
Please arrive on time for your appointment. If you are running even a few minutes late to your appointment, please call or text to let us know as soon as possible.
Appointments up to 15 minutes late will be charged an additional $10 late fee and may be asked to reschedule.
Appointments over 15 minutes late will be charged an additional $15 late fee if groomer chooses to still take appointment. It is very likely an appointment over 15 mins will need to be rescheduled.
Appointments needing to be rescheduled due to the client being late will be charged a $20 missed appointment fee.
***CANCELLATION/NO SHOWS***
We understand that unexpected situations arise, and you may need to cancel or reschedule your appointment. As a small business, we depend on every scheduled appointment to operate efficiently, and we ask for your understanding and cooperation with the following policies:
***48-Hour Cancellation Notice***
To provide the best service to all our clients, we kindly ask for at least 48 hours’ notice for cancellations or rescheduling. This allows us time to offer the appointment slot to other clients or pets in need of grooming.
When cancellations happen at the last minute, it leaves us with an unfilled space that could have been utilized for another pet. For small businesses like ours, these gaps can result in a significant loss of income, which impacts our ability to operate and serve you well.
***Appointments canceled within 48 hours of the scheduled time will be invoiced for 50% of the anticipated service cost and are due the day the invoice is sent. This helps offset the time and resources we had set aside for your pet’s appointment.
-An additional 10% fee will apply to any invoice that has not been paid within 24 hours.
***No-Call, No-Show Policy***
If you fail to show up for an appointment without notifying us, you will be charged the full price of the scheduled service. This fee must be paid before booking any future appointments.
• First No-Show: We will remind you of this policy and ask for full payment before rebooking.
• Second No-Show: Unfortunately, we will no longer be able to accommodate you for future appointments.
Why This Policy Matters:
As a small grooming salon, we operate on a carefully managed schedule. Each appointment is reserved exclusively for your pet, and when a slot goes unfilled, it affects not only our business but also other clients and pets waiting for a spot.
Your understanding and respect for our time allows us to continue providing exceptional care to all of our furry clients. By giving us proper notice, you help us serve more pets, maintain a stable business, and continue to provide the personal attention your pet deserves.
We appreciate your support and understanding of this policy. If you ever need to reschedule, please let us know as soon as possible so we can work with you to find a new time.
***LATE/EARLY PICK UPS***
Since we have limited kennel space, being punctual to pick up is especially important. Please be mindful of the pick up time given to you at check in and pick up your pet at least within 30 mins of receiving a completion text or call. Please note that pick up at the given time is ideal as our schedule typically runs back to back. If you are unable to pick up within the timeframe given to you at drop off, please let us know ASAP so we may make accommodations- which may not always be possible and you may be asked to reschedule as we only have a limited number of kennels. Failure to pick up within 30 mins of the agreed upon completion of the groom will be subject to an additional fee of $10 per 30 mins after. If client doesn’t arrive within one hour after closing and multiple attempts to reach you, the pet will be left in the care of Pampered Paws Grooming Salon overnight with food and water and may be picked up the following day with an additional fee of $300.
We will contact you as soon as your pet is ready. Please do NOT arrive even a few minutes before you get a completion text or call. If you didn't receive a text, it means your pet is still being worked on and around sharp tools. An excited pet can be dangerous to work on and once your pet is aware of your presence it may not be possible to safely finish grooming them.
***TEETH BRUSHING***
Just like humans, pets need daily dental care. It is a common misconception that having your pet’s teeth brushed once every 4-8 weeks alone is sufficient dental care. At Pampered Paws we believe that dental care is a vital part of a pet’s overall health and that it’s best maintained by the pet owner on a regular basis and also monitored by your veterinarian. For this reason, we do not offer teeth brushing services. We recommend clients brush their pet’s teeth at home daily OR give veterinary recommended dental treats daily as well as having your pet's teeth examined at your vet’s office every year.
If we happen to notice that your pet has a major dental concern, we will inform you.
If we have informed you that your pet has a major dental issue such as a broken or a loose tooth and no action is taken to fix the concerned area, we reserve the right to refuse service to your pet until the issue has been taken care of by a licensed veterinarian.
***PRE-EXISTING CONDITIONS ***
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, you hereby designate Pampered Paws Grooming Salon as an agent and understand that if Pampered Paws Grooming Salon is unable to contact you, then Pampered Paws Grooming Salon in its sole discretion, may engage the service of a veterinarian at your expense.
**For information on aural hematomas as a pre-existing condition- see matting policy.
***SENIOR PETS/HEALTH ISSUES***
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with known health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. By signing, you agree to not hold Pampered Paws Grooming Salon responsible for accident or injury to an elderly or health compromised pet during their grooming.
A “senior pet” is defined as:
Small breed dogs (under 25lbs): 11 and older
Medium breed dogs (25-60lbs): 9 and older
Large breed dogs (over 60lbs): 6 and older
***SAFETY/DOG BEHAVIOR***
For the safety of our staff, other pets and your pet, please inform us if your pet bitten someone/attempted to bite someone, is dog aggressive or has any aggressive tendencies whatsoever. Client will be liable for any injuries to groomer, other animals, or any property damage caused by their pet(s). For groomer safety, as well as the pet’s, Pampered Paws Grooming Salon has the right to use muzzles and stop/refuse service at any time in the event that a pet cannot be handled safely. For overly aggressive or overly stressed pets, Pampered Paws Grooming Salon will not be able to maintain you as a client.
** Due to the extra time and higher risk of injury to pet and groomer, a handling fee in addition to the regular grooming price will be added. This price varies on a case-by-case basis**
By signing, you agree to all the following:
- To make the staff aware of any behavioral issues your pet has had in the past or present.
-To the use of muzzles, hammocks, or any other precautionary tool that may be utilized.
-To fully compensate any affected staff members/clients of Pampered Paws for any medical expenses to groomer and/or other animals due to injury caused by your pet(s).
-To fully compensate Pampered Paws for any property or equipment damage caused by your pet(s)
***MATTING POLICY***
Pets with matted coats need extra attention and care during their grooming session. Matted fur pulls and binds the skin, causing pain to your pet when they move or lay down. Imagine having a tight ponytail on your head that gets tighter and tighter but all over your body- this is just one example of the pain that your pet experiences when matting is present. The dematting process can be both a mentally and physically exhausting process as well as painful /stressful for both your pet and for your groomer. At Pampered Paws we practice humanity over vanity, and we will not put a pet in pain to please a person. In most cases, we will attempt to demat in small areas if we find that the pet is not in pain during the process. It should be noted though, that dematting damages hair- therefore leaving it in a state that mats easier in the future, as a damaged coat mats faster than a healthy one. Depending on the severity of matting and the comfort level of the dog, we may find it necessary to shave the entire coat and start over. Because pets shaved very close are more prone to sunburn, we recommend sunscreen to be applied daily or that the pet be kept out of the sun until the hair grows sufficiently to protect the skin.
Because matted coats do not dry properly, they therefore trap moisture and bacteria between the skin and coat which can lead to many various conditions including but not limited to:
-hot spots and sores
-skin rashes, redness, and irritation
-fungal, bacterial, and yeast infections
-urine and feces scalding
-mites, fleas, or lice infestations
-maggot infestations
-eye and ear infections
-bruising of the skin
-loss of growth of hair
Severe cases of matting can also cause:
- prevention of urination/defecation
- Loss of circulation to extremities (including the ears)
- Mobility issues
**We do not shave severely matted pets and pets in such a condition will be referred to a veterinarian. Pampered Paws has the right to stop the grooming process at any time and refer to a veterinarian if it is deemed that the pet is more matted than originally thought.
**Special note to aural hematomas
An aural hematoma is a painful condition where blood vessels in the ear rupture, causing blood to collect between the skin and the cartilage of the ear flap. This creates swelling that requires veterinary care to treat properly. When a dog has a severely matted coat, the mats restrict blood flow to certain areas, including the ears. We of course do everything we can to avoid hematomas from forming, but it can happen even when every precaution has been taken. During grooming, particularly when shaving matted fur, blood circulation rushes back to the previously restricted area. This sudden change can cause the delicate blood vessels in the ears to rupture during grooming or after when the pet is shaking it's head/ears. Shaking of the head and ears is a common way for a dog to try and relieve discomfort from the itchiness/sensitivity that is left after shaving mats out from ears or from an existing ear infection. Because aural hematomas develop from preexisting conditions I, the pet owner agree to seek medical care at my expense should my pet require it, and I also release Pampered paws of any liability/expense due to my pet developing aural hematomas while in Pampered Paws care or after.
Since skin underneath mats is often raw and inflamed, the risk of nicking the skin or causing clipper burn during de-matting and/or clipping is higher. Pampered Paws will not be held responsible for any grooming injury or medical costs that incur with pets with present with matted coats. This also
includes any after grooming effects of dematting, which could include, but is not limited to: itchiness, skin redness, aural hematomas, behavioral changes, or self-inflicted irritation/abrasions from excessive external rubbing or scratching. Every precaution will be taken, but in the event that your pet is nicked or cut, your signature below authorizes Pampered Paws Grooming Salon to obtain veterinary care at your expense.
If you have a long-haired pet and wish to maintain the long length, your dog must be brushed and combed thoroughly on a regular basis by you as the pet owner between regularly scheduled grooming appointments. If you require assistance in the proper tools or the proper use of tools to accomplish this, we will be happy to assist you as prevention is the best defense against matting.
**Extra charges will apply for dematting and a final quote cannot be provided until your pet’s grooming is complete. Charges are dependent on the size of dog, condition/degree of matting, cooperation of pet, and extra time spent to ensure safe removal of mats. **
By signing, you hereby release Pampered Paws Grooming Salon from any liability associated from the above-mentioned processes and any and all medical problems that may be uncovered and/or occur during the dematting process. Furthermore, you agree to pay any and all veterinary expenses that may incur and agree to seek medical care for your pet within 24 hours if advised by the staff at Pampered Paws Grooming Salon.
***INJURY/EMERGENCIES***
There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible problems could occur, including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. Every effort will be made to ensure your pet is groomed as safely as possible, but an excited, scared or nervous pet can be dangerous to work on.
In the instance where your pet needs medical care from an injury while in Pampered Paws care the groom will be stopped, you will be immediately notified, and we will transport your pet to the nearest open veterinary clinic for treatment.
By signing, you agree to release Pampered Paws Grooming Salon and all it’s agents from any liabilities relating to injury to a pet and also agree to pay for any medical expenses your pet may need as a result.
***SHAVING A DOUBLE/TRIPLE COATED DOG***
We do not recommend shaving double or triple coated dogs (examples: labs, golden Retrievers, Pomeranians, Great Pyrenees, Newfoundland, etc). The coat of these dogs in particular is designed to keep the dog’s temperature regulated in the same way that insulation keeps a house cool in the summer and warm in the winter. The outer, protective layer is meant to protect the skin from the elements while also keeping the dog cool. If you strip the outer, protective coat away, you leave the skin in a very vulnerable state which in turn can lead to overheating, heatstroke and sun exposure which can then lead to skin cancer and burns. The undercoat grows at a much faster rate than the outer top coat. So, when both the undercoat and top coat are shaved at once, the hair may grow back patchy, change color and texture or not grow back at all. Shaving a double/triple coated dog does NOT help with shedding, on the contrary the dog will shed even more after, just with smaller hairs. The only time we recommend shaving a double/triple coated dog is when matting is present, and it is the only option.
By signing, you acknowledge that you have read and understand the above risks and hereby release Pampered Paws Grooming Salon from any and all liabilities associated with shaving my double/triple coated dog.
**Because this service can have detrimental effects on the skin and coat, Pampered Paws reserves the right to decline this service to any client at any time.
***FLEA POLICY***
If you are aware that your pet has fleas, please let us know as soon as possible so that we may use the proper precautions. If we find fleas or flea dirt to be present, your pet will be given a Capstar orally and bathed in a flea shampoo in order to maintain salon sanitation. We do not recommend using flea shampoo as a preventative measure as it can be very drying to the skin and can cause skin sensitivities. If your pet does have fleas, this service is by no means the only step that needs to be taken to rid the pet of fleas - We recommend that pets stay on flea and tick prevention given by a veterinarian year-round as well as treating your home and yard with sprays such as knockout or Adams spray. Although every precaution will be taken, using flea shampoo can in some instances cause a skin reaction. By signing, you are acknowledging that you understand the risks associated pertaining to this policy and grant Pampered Paws permission to follow the above procedures whenever necessary and furthermore release Pampered Paws and it's agents from any and all liability associated with the above.
**If fleas are present, an additional fee of $18 with be added per pet.**
***USE OF TREATS***
We strive to provide a service that pets enjoy and allows for a positive experience. Occasionally we use treats to reward positive behaviors and to help aid in situations where the pet may be otherwise uncooperative. We of course, only provide treats with your permission and if your pet has no known food allergies. If your pet has known food allergies, you may bring treats or food from home that you know are safe for them to consume. If your pet has any allergies to food or you wish that your pet not be given treats in their time with us, please let us know.
By signing, you agree to make the staff at Pampered Paws aware of any food allergies that your pet may have, to pay for any and all medical expenses that may incur, and release Pampered Paws of any liability due to your pet receiving treats while in the care of Pampered Paws Grooming Salon.
***LIABILITY***
Pampered Paws Grooming Salon employs extensive safety and sanitary precautions to ensure your pets overall safety and health. By signing, you (the client) agree to relieve Pampered Paws Grooming Salon, and it's agents from any and all liabilities, and/or costs associated with any veterinary care, symptoms or discomfort of your pet related to or presenting after services rendered by Pampered Paws Grooming Salon. The pursuit of any veterinary, behavioral, or rehabilitation services, and the payment there of, is the sole responsibility of the pet owner. Additionally, you agree to relieve Pampered Paws Grooming Salon and its agents from any and all liability associated with damages to person, pet, or property by or relating to services rendered or service equipment used by Pampered Paws Grooming Salon and it's agents.
***PICTURES/VIDEOS***
We reserve the right to photograph/video your pet for use in promotional material for Pampered Paws Grooming Salon.
***REFUSAL OF SERVICES***
Pampered Paws Grooming Salon reserves the right to refuse service to any customer at any time for any reason.
service to any customer at any time for any reason.
142 W Water St. Chillicothe, OH 45601
Contact:
Text or call: 740-649-7228
Email: pamperedpawsonwater@gmail.com
Facebook: https://www.facebook.com/profile.php?id=100078126305513
Pampered Paws Grooming Salon Policies & Liability Waiver
***REQUIRED VACCINATIONS***
Pampered Paws requires for the safety of our staff, and the other pets in our care, that pets to be up to date on the rabies vaccination given only by a veterinarian. We prefer owners to bring documentation from their vet at the time of visit (paper or online portal from your vet with dates given/or expiration dates). If your appointment is on a weekend, please ensure your veterinarian is open, should we need to call and confirm your pets vaccinations to avoid a $20 cancellation fee.
**We do not accept vaccines given by pet owner**
Pets MUST wait at least 24 hours after vaccinations are given before they can be groomed. Most pets don’t feel right after vaccination or have pain in the injection site. We want to make sure they have time to recover so that their experience with us is always fun and enjoyable. If your pet can no longer receive vaccinations, we require a letter from your veterinarian stating that your pet is not able to be vaccinated due to medical reasons.
Required vaccinations: Rabies although we recommend pets be given ALL vaccinations.
**If pets are not up to date on the rabies vaccination at time of appointment, no services will be provided, and a $20 cancellation fee will occur**
***LATE DROP OFFS***
Please arrive on time for your appointment. If you are running even a few minutes late to your appointment, please call or text to let us know as soon as possible.
Appointments up to 15 minutes late will be charged an additional $10 late fee and may be asked to reschedule.
Appointments over 15 minutes late will be charged an additional $15 late fee if groomer chooses to still take appointment. It is very likely an appointment over 15 mins will need to be rescheduled.
Appointments needing to be rescheduled due to the client being late will be charged a $20 missed appointment fee.
***CANCELLATION/NO SHOWS***
We understand that unexpected situations arise, and you may need to cancel or reschedule your appointment. As a small business, we depend on every scheduled appointment to operate efficiently, and we ask for your understanding and cooperation with the following policies:
***48-Hour Cancellation Notice***
To provide the best service to all our clients, we kindly ask for at least 48 hours’ notice for cancellations or rescheduling. This allows us time to offer the appointment slot to other clients or pets in need of grooming.
When cancellations happen at the last minute, it leaves us with an unfilled space that could have been utilized for another pet. For small businesses like ours, these gaps can result in a significant loss of income, which impacts our ability to operate and serve you well.
***Appointments canceled within 48 hours of the scheduled time will be invoiced for 50% of the anticipated service cost and are due the day the invoice is sent. This helps offset the time and resources we had set aside for your pet’s appointment.
-An additional 10% fee will apply to any invoice that has not been paid within 24 hours.
***No-Call, No-Show Policy***
If you fail to show up for an appointment without notifying us, you will be charged the full price of the scheduled service. This fee must be paid before booking any future appointments.
• First No-Show: We will remind you of this policy and ask for full payment before rebooking.
• Second No-Show: Unfortunately, we will no longer be able to accommodate you for future appointments.
Why This Policy Matters:
As a small grooming salon, we operate on a carefully managed schedule. Each appointment is reserved exclusively for your pet, and when a slot goes unfilled, it affects not only our business but also other clients and pets waiting for a spot.
Your understanding and respect for our time allows us to continue providing exceptional care to all of our furry clients. By giving us proper notice, you help us serve more pets, maintain a stable business, and continue to provide the personal attention your pet deserves.
We appreciate your support and understanding of this policy. If you ever need to reschedule, please let us know as soon as possible so we can work with you to find a new time.
***LATE/EARLY PICK UPS***
Since we have limited kennel space, being punctual to pick up is especially important. Please be mindful of the pick up time given to you at check in and pick up your pet at least within 30 mins of receiving a completion text or call. Please note that pick up at the given time is ideal as our schedule typically runs back to back. If you are unable to pick up within the timeframe given to you at drop off, please let us know ASAP so we may make accommodations- which may not always be possible and you may be asked to reschedule as we only have a limited number of kennels. Failure to pick up within 30 mins of the agreed upon completion of the groom will be subject to an additional fee of $10 per 30 mins after. If client doesn’t arrive within one hour after closing and multiple attempts to reach you, the pet will be left in the care of Pampered Paws Grooming Salon overnight with food and water and may be picked up the following day with an additional fee of $300.
We will contact you as soon as your pet is ready. Please do NOT arrive even a few minutes before you get a completion text or call. If you didn't receive a text, it means your pet is still being worked on and around sharp tools. An excited pet can be dangerous to work on and once your pet is aware of your presence it may not be possible to safely finish grooming them.
***TEETH BRUSHING***
Just like humans, pets need daily dental care. It is a common misconception that having your pet’s teeth brushed once every 4-8 weeks alone is sufficient dental care. At Pampered Paws we believe that dental care is a vital part of a pet’s overall health and that it’s best maintained by the pet owner on a regular basis and also monitored by your veterinarian. For this reason, we do not offer teeth brushing services. We recommend clients brush their pet’s teeth at home daily OR give veterinary recommended dental treats daily as well as having your pet's teeth examined at your vet’s office every year.
If we happen to notice that your pet has a major dental concern, we will inform you.
If we have informed you that your pet has a major dental issue such as a broken or a loose tooth and no action is taken to fix the concerned area, we reserve the right to refuse service to your pet until the issue has been taken care of by a licensed veterinarian.
***PRE-EXISTING CONDITIONS ***
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, you hereby designate Pampered Paws Grooming Salon as an agent and understand that if Pampered Paws Grooming Salon is unable to contact you, then Pampered Paws Grooming Salon in its sole discretion, may engage the service of a veterinarian at your expense.
**For information on aural hematomas as a pre-existing condition- see matting policy.
***SENIOR PETS/HEALTH ISSUES***
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with known health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. By signing, you agree to not hold Pampered Paws Grooming Salon responsible for accident or injury to an elderly or health compromised pet during their grooming.
A “senior pet” is defined as:
Small breed dogs (under 25lbs): 11 and older
Medium breed dogs (25-60lbs): 9 and older
Large breed dogs (over 60lbs): 6 and older
***SAFETY/DOG BEHAVIOR***
For the safety of our staff, other pets and your pet, please inform us if your pet bitten someone/attempted to bite someone, is dog aggressive or has any aggressive tendencies whatsoever. Client will be liable for any injuries to groomer, other animals, or any property damage caused by their pet(s). For groomer safety, as well as the pet’s, Pampered Paws Grooming Salon has the right to use muzzles and stop/refuse service at any time in the event that a pet cannot be handled safely. For overly aggressive or overly stressed pets, Pampered Paws Grooming Salon will not be able to maintain you as a client.
** Due to the extra time and higher risk of injury to pet and groomer, a handling fee in addition to the regular grooming price will be added. This price varies on a case-by-case basis**
By signing, you agree to all the following:
- To make the staff aware of any behavioral issues your pet has had in the past or present.
-To the use of muzzles, hammocks, or any other precautionary tool that may be utilized.
-To fully compensate any affected staff members/clients of Pampered Paws for any medical expenses to groomer and/or other animals due to injury caused by your pet(s).
-To fully compensate Pampered Paws for any property or equipment damage caused by your pet(s)
***MATTING POLICY***
Pets with matted coats need extra attention and care during their grooming session. Matted fur pulls and binds the skin, causing pain to your pet when they move or lay down. Imagine having a tight ponytail on your head that gets tighter and tighter but all over your body- this is just one example of the pain that your pet experiences when matting is present. The dematting process can be both a mentally and physically exhausting process as well as painful /stressful for both your pet and for your groomer. At Pampered Paws we practice humanity over vanity, and we will not put a pet in pain to please a person. In most cases, we will attempt to demat in small areas if we find that the pet is not in pain during the process. It should be noted though, that dematting damages hair- therefore leaving it in a state that mats easier in the future, as a damaged coat mats faster than a healthy one. Depending on the severity of matting and the comfort level of the dog, we may find it necessary to shave the entire coat and start over. Because pets shaved very close are more prone to sunburn, we recommend sunscreen to be applied daily or that the pet be kept out of the sun until the hair grows sufficiently to protect the skin.
Because matted coats do not dry properly, they therefore trap moisture and bacteria between the skin and coat which can lead to many various conditions including but not limited to:
-hot spots and sores
-skin rashes, redness, and irritation
-fungal, bacterial, and yeast infections
-urine and feces scalding
-mites, fleas, or lice infestations
-maggot infestations
-eye and ear infections
-bruising of the skin
-loss of growth of hair
Severe cases of matting can also cause:
- prevention of urination/defecation
- Loss of circulation to extremities (including the ears)
- Mobility issues
**We do not shave severely matted pets and pets in such a condition will be referred to a veterinarian. Pampered Paws has the right to stop the grooming process at any time and refer to a veterinarian if it is deemed that the pet is more matted than originally thought.
**Special note to aural hematomas
An aural hematoma is a painful condition where blood vessels in the ear rupture, causing blood to collect between the skin and the cartilage of the ear flap. This creates swelling that requires veterinary care to treat properly. When a dog has a severely matted coat, the mats restrict blood flow to certain areas, including the ears. We of course do everything we can to avoid hematomas from forming, but it can happen even when every precaution has been taken. During grooming, particularly when shaving matted fur, blood circulation rushes back to the previously restricted area. This sudden change can cause the delicate blood vessels in the ears to rupture during grooming or after when the pet is shaking it's head/ears. Shaking of the head and ears is a common way for a dog to try and relieve discomfort from the itchiness/sensitivity that is left after shaving mats out from ears or from an existing ear infection. Because aural hematomas develop from preexisting conditions I, the pet owner agree to seek medical care at my expense should my pet require it, and I also release Pampered paws of any liability/expense due to my pet developing aural hematomas while in Pampered Paws care or after.
Since skin underneath mats is often raw and inflamed, the risk of nicking the skin or causing clipper burn during de-matting and/or clipping is higher. Pampered Paws will not be held responsible for any grooming injury or medical costs that incur with pets with present with matted coats. This also
includes any after grooming effects of dematting, which could include, but is not limited to: itchiness, skin redness, aural hematomas, behavioral changes, or self-inflicted irritation/abrasions from excessive external rubbing or scratching. Every precaution will be taken, but in the event that your pet is nicked or cut, your signature below authorizes Pampered Paws Grooming Salon to obtain veterinary care at your expense.
If you have a long-haired pet and wish to maintain the long length, your dog must be brushed and combed thoroughly on a regular basis by you as the pet owner between regularly scheduled grooming appointments. If you require assistance in the proper tools or the proper use of tools to accomplish this, we will be happy to assist you as prevention is the best defense against matting.
**Extra charges will apply for dematting and a final quote cannot be provided until your pet’s grooming is complete. Charges are dependent on the size of dog, condition/degree of matting, cooperation of pet, and extra time spent to ensure safe removal of mats. **
By signing, you hereby release Pampered Paws Grooming Salon from any liability associated from the above-mentioned processes and any and all medical problems that may be uncovered and/or occur during the dematting process. Furthermore, you agree to pay any and all veterinary expenses that may incur and agree to seek medical care for your pet within 24 hours if advised by the staff at Pampered Paws Grooming Salon.
***INJURY/EMERGENCIES***
There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible problems could occur, including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. Every effort will be made to ensure your pet is groomed as safely as possible, but an excited, scared or nervous pet can be dangerous to work on.
In the instance where your pet needs medical care from an injury while in Pampered Paws care the groom will be stopped, you will be immediately notified, and we will transport your pet to the nearest open veterinary clinic for treatment.
By signing, you agree to release Pampered Paws Grooming Salon and all it’s agents from any liabilities relating to injury to a pet and also agree to pay for any medical expenses your pet may need as a result.
***SHAVING A DOUBLE/TRIPLE COATED DOG***
We do not recommend shaving double or triple coated dogs (examples: labs, golden Retrievers, Pomeranians, Great Pyrenees, Newfoundland, etc). The coat of these dogs in particular is designed to keep the dog’s temperature regulated in the same way that insulation keeps a house cool in the summer and warm in the winter. The outer, protective layer is meant to protect the skin from the elements while also keeping the dog cool. If you strip the outer, protective coat away, you leave the skin in a very vulnerable state which in turn can lead to overheating, heatstroke and sun exposure which can then lead to skin cancer and burns. The undercoat grows at a much faster rate than the outer top coat. So, when both the undercoat and top coat are shaved at once, the hair may grow back patchy, change color and texture or not grow back at all. Shaving a double/triple coated dog does NOT help with shedding, on the contrary the dog will shed even more after, just with smaller hairs. The only time we recommend shaving a double/triple coated dog is when matting is present, and it is the only option.
By signing, you acknowledge that you have read and understand the above risks and hereby release Pampered Paws Grooming Salon from any and all liabilities associated with shaving my double/triple coated dog.
**Because this service can have detrimental effects on the skin and coat, Pampered Paws reserves the right to decline this service to any client at any time.
***FLEA POLICY***
If you are aware that your pet has fleas, please let us know as soon as possible so that we may use the proper precautions. If we find fleas or flea dirt to be present, your pet will be given a Capstar orally and bathed in a flea shampoo in order to maintain salon sanitation. We do not recommend using flea shampoo as a preventative measure as it can be very drying to the skin and can cause skin sensitivities. If your pet does have fleas, this service is by no means the only step that needs to be taken to rid the pet of fleas - We recommend that pets stay on flea and tick prevention given by a veterinarian year-round as well as treating your home and yard with sprays such as knockout or Adams spray. Although every precaution will be taken, using flea shampoo can in some instances cause a skin reaction. By signing, you are acknowledging that you understand the risks associated pertaining to this policy and grant Pampered Paws permission to follow the above procedures whenever necessary and furthermore release Pampered Paws and it's agents from any and all liability associated with the above.
**If fleas are present, an additional fee of $18 with be added per pet.**
***USE OF TREATS***
We strive to provide a service that pets enjoy and allows for a positive experience. Occasionally we use treats to reward positive behaviors and to help aid in situations where the pet may be otherwise uncooperative. We of course, only provide treats with your permission and if your pet has no known food allergies. If your pet has known food allergies, you may bring treats or food from home that you know are safe for them to consume. If your pet has any allergies to food or you wish that your pet not be given treats in their time with us, please let us know.
By signing, you agree to make the staff at Pampered Paws aware of any food allergies that your pet may have, to pay for any and all medical expenses that may incur, and release Pampered Paws of any liability due to your pet receiving treats while in the care of Pampered Paws Grooming Salon.
***LIABILITY***
Pampered Paws Grooming Salon employs extensive safety and sanitary precautions to ensure your pets overall safety and health. By signing, you (the client) agree to relieve Pampered Paws Grooming Salon, and it's agents from any and all liabilities, and/or costs associated with any veterinary care, symptoms or discomfort of your pet related to or presenting after services rendered by Pampered Paws Grooming Salon. The pursuit of any veterinary, behavioral, or rehabilitation services, and the payment there of, is the sole responsibility of the pet owner. Additionally, you agree to relieve Pampered Paws Grooming Salon and its agents from any and all liability associated with damages to person, pet, or property by or relating to services rendered or service equipment used by Pampered Paws Grooming Salon and it's agents.
***PICTURES/VIDEOS***
We reserve the right to photograph/video your pet for use in promotional material for Pampered Paws Grooming Salon.
***REFUSAL OF SERVICES***
Pampered Paws Grooming Salon reserves the right to refuse service to any customer at any time for any reason.
service to any customer at any time for any reason.
- Pampered Paws
- 142 W. Water St.
Chillicothe, Ohio 45601
United States
- Contact
- Phone: 740-649-7228
- Email: pamperedpawsonwater@gmail.com
- Instagram: Pamperedpawsonwater