Harry and Sam
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Online account access is available to book appointments as well as view and edit your profile information. This access is free for all pet owners.
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General Liability Waiver
Harry & Sam employs extensive safety and sanitary precautions to ensure your pets safety and health. Despite reasonable and prudent efforts, some pets may experience common side effects of the grooming process, including but not limited to: clipper burn, exposure of the quick, reactions to flea treatments and de-shedding dip treatments, hair splinters, and sharp nails (after clipping). By signing this agreement, you (the client) agree to relieve Harry & Sam, and it's agents from any and all liabilities, and/or costs associated with any veterinary care, symptoms or discomfort of your pet related to or presenting after services rendered by Harry & Sam. The pursuit of any veterinary, behavioral, or rehabilitational services, and the payment there of, is the sole responsibility of the pet owner. Additionally, you agree to relieve Harry & Sam and its agents from any and all liability associated with damages to person, pet, or property by or relating to services rendered or service equipment used by Harry & Sam and it's agents.
By signing this contract, owners verify their pets are currently up to date on all vaccines.
Harry & Sam accepts all breeds of dogs, but owners must inform us if their dog bites, has bitten or is aggressive to people, other pets or specific grooming procedures. Harry & Sam reserves the right to refuse/stop services for such dog(s) at any time before or during the grooming process and charge the regular grooming fee.
Grooming procedures can sometimes be stressful, especially for a senior dog or a dog with health problems and can expose hidden medical problems or aggravate a current one during or after the groom. Because senior pets and pets with health issues have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Harry & Sam will not be held responsible for any pre-existing conditions and problems found or aggravated during grooming.
Pets with matted coats need extra attention during their grooming session. Harry & Sam does not wish to cause serious or undue stress to your pet and will not de-mat your pet for you. Mats can be very difficult to remove and will require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pets skin allowing mould, fungus or bacteria to grow, causing skin irritations that existed proir to grooming.
Harry & Sam is a cage free environment; therefore we do not accept female dogs on heat. We do not take any responsibility if mating involving your dog occurs in our care.
Dogs must be picked up within one hour after the completion of grooming and arrive no earlier than 5 minutes before scheduled time. Failure to do so without prior notification will result in a $10 per hour boarding fee.
Harry & Sam reserves the right to use any photograph/video taken while your dog is under our care, without the expressed written permission of those included within the video/photograph. Harry & Sam may use the photograph/video in publications or other media material produced or used by Harry & Sam, including but not limited to brochures, invitations, books, newspapers, magazines, television, websites etc.
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