Furry Tails Pet Grooming
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Online account access is available to book appointments as well as view and edit your profile information. This access is free for all pet owners.
Add Additional Pets
Cancellations and No-shows
No-show & Cancellation Policies
Making an appointment reserves that space for your pet, but when someone cancels last
minute or does not show, we not only lose money from that pet but also from the pet we
could have put in that spot. Everyone can run into a problem sometimes, us included, but
just as your time is important, so is ours, and when we work on such a tight schedule, we
need to make the most of our time. Making or changing appointments must be made over
the phone. We do not set up, cancel or change appointments via Facebook, e-mail or text.
We ask for at least 24hrs notice for an appointment cancellation or change. We will charge a fee of 25% of grooming rate. (we may excuse it if we feel there is a TRUE emergency
but that is at our discretion).
As a small business, no-shows can have a detrimental effect on us. We will charge a fee of 50% of grooming rate, third no-show will result in a charge of the full grooming rate, and
you will be required to pre-pay in full at time of making your next appointment with no
We appreciate you for choosing us to take care of your Fur Babies grooming needs.
Thank you for helping us grow and that you for your understandings of these new policies
that have been put in place.
Grooming Procedures & Policies
We strive to provide the best possible care for your pets and keep them safe and happy while they are in our care. Please review our salon policies. If you have any questions, do not hesitate to contact us
All dogs must be on a leash or in a carrier when bringing them into the salon. Even if your dog listens well off leash the parking lot can be busy at times and we don’t want to see any accidents happen. Also, there may be another dog inside when you enter and even though your dog may love everybody, the dog inside might not. If you forgot your leash, please ask to borrow one from us before getting your dog out of your car. We recommend not using a retractable leash but if that is all you have please keep it locked in a shorter length
Pet owners are not allowed to be in the grooming or bathing room to help. Pets who see their parents while being groomed can become too excited and could cause injury to themselves or the groomer, therefore we prefer to not have owners wait inside or to show up before a scheduled pick up time.
We do offer an express service where your pet will be done straight through and not be put in a kennel. There is a $10 up charge to have that completed for your pet.
Flea and Tick
Here at Furry Tails we strive to a Flea Free Salon. If your pet has fleas, they will receive a flea bath at your expense ($10-$20 depending on the severity of the fleas and the number of washes to remove them all). No exceptions. If you do not wish for your pet to have a flea bath, we will not complete any services and your pet must be taken immediately.
If you know in scheduling that your pet has fleas, please let us know ahead of time as we like to schedule known flea-baths at the end of the day for the safety of other pets.
Flea baths should not be used as a preventative and will not be given to pets who are not confirmed to have fleas. Our flea and tick shampoo kills all stages of fleas currently on your pet but will not prevent them from becoming re-infested. We recommend getting your pet on a preventative (Seresto collar, topical treatments, or the flea pill from the vet) within 48 hours of your appointment. We also strongly recommend cleaning your pets bedding, collar, leash, as well as thoroughly vacuuming all furniture and carpets to remove fleas from the home. Furry Tails is not responsible for your pet becoming re-infested after leaving the salon.
If your pet does not have fleas, but another dog unknowingly has them we may bathe your pet in the flea and tick shampoo as fleas spread very easily. In this case, you will not be charged for the service. Although it is not required, we do recommend that all pets be up to date on their flea and tick medication at the time of their appointment.
To prevent other pets from getting fleas from our salon, we always use a fogger at the end of the day after seeing a pet with fleas. The fogger we use will kill any stages of flea left behind and is safe for both human and pets within a few hours.
We like to ask for AT LEAST 1 hour for bath only dogs, 2 -3 hours for most dogs getting haircuts and possibly more time for cats or very large dogs or pets that are in bad shape. We make every effort to give you an estimated time for grooming, but unforeseen things can disrupt that timing and we will try to give you as much notice as possible to any changes in grooming time. We want to make grooming as enjoyable as possible for your pet. We will especially not rush a nervous or elderly dog through grooming, most of the time they need a break between different grooming processes. But at the same time, we don’t want to keep a pet here longer if they are stressed,or barking and cause the other dog’s stress.
Professional bath guarantees satisfaction
All pets being groomed must be bathed here at Furry Tails, there is no “discount” for dogs bathed at home before their groom (the ONLY exceptions will be at the discretion of the salon owner, based solely on dogs with special needs). A professional bath, brush and blow out is included with every grooming appointment, and this produces a much nicer base for a great haircut. We strive to cut your pet’s hair as close to what you’d like, but sometimes it’s easier to notice things at home than during the excitement of reuniting with your pet. If for any reason you’d like us to tweak your pet’s haircut, call us within 48 hours and we will correct any issues at no charge, not including a bath.
No-show & Cancellation Policies
Making an appointment reserves that space for your pet, but when someone cancels last minute or does not show, we not only lose money from that pet but also from the pet we could have put in that spot. Everyone can run into a problem sometimes, us included, but just as your time is important, so is ours, and when we work on such a tight schedule, we need to make the most of our time. Making or changing appointments must be made over the phone. We do not set up, cancel or change appointments via Facebook, e-mail or text.
Furry Tails Pet Grooming
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