Daisy's Pet Shop, LLC
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Online account access is available to book appointments as well as view and edit your profile information. This access is free for all pet owners.
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Service Agreement and General Liability Waiver
Every Client will be asked to read and sign Daisy's Pet Shop, LLC Policy Agreement prior to any grooming services being performed. Client hereby entrusts pet(s) to Daisy's Pet Shop, LLC (noted as Daisy's Pet Shop hereafter) for the purpose of grooming services.
Payment is due at time of service. Daisy's Pet Shop accepts cash, check or card for all in-store services. However, only credit/debit card and ACH payments will be allowed for all mobile services. Checks returned NSF and/or any payment not accepted, processed and paid by the bank WILL incur a fee of $35.00, plus any fee charged by our bank. No further service will be provided until fee(s) are paid.
CANCELLATION POLICY/NO SHOW/TRIP FEE
On rare occasions, Daisy's Pet Shop may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule.
If Client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to call 24 hours before your appointment or failure to have your pet available at the
scheduled time WILL result in a charge of $50.00, which must be paid within 7 business days. All scheduled multiple pet clients, who may decide not to groom one of their pets at the last moment, WILL be responsible for part or all of that pets grooming charge. There will be a $25.00 trip fee for any/all missed scheduled appointments, which must be paid within 7business days. If the above fees are not paid within 7 business days, Daisy's Pet Shop will not schedule any future appointments. It is, ultimately, the Clients responsibility to keep track of their scheduled appointments, however, Daisy's Pet Shop will make a courtesy text message two business days ahead to confirm and remind you. If you are a first time Client and you are a no show when groomer arrives for your scheduled appointment, Daisy's Pet Shop will not schedule any future appointments.
MOBILE APPOINTMENT TIMES
A mobile appointment time is truly an 'estimated time of arrival'. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: refueling, traffic, driving distance from previous appointment and running over on a previous appointment. If Daisy's Pet Shop feels they will be more than 15 minutes early or late, Daisy's Pet Shop may call ahead.
MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet's coat can be cause for problems after grooming such as clipper/brush irritation. If Client's pet does not remain still accidents can happen such as cuts, nicks, etc. from clippers or scissors. However, it is at Daisy's Pet Shop discretion to determine if it is safe for the pet to be de-matted, if not, a "shave-down" of the pet's coat will be completed. Shaving your pet may dramatically change your pet's appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client's pet will receive a shave down & start over (additional fee for shave down). Closely shaved pets are also prone to sunburn & should either have sun screen applied or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet's skin which can cause mold, fungus, bacteria or skin irritations that exist prior to grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet's coat and will not hold Daisy's Pet Shop responsible in the event of adverse effects of mat removal.
Client must inform Daisy's Pet Shop, prior to grooming, if your pet has bitten someone or has aggressive tendencies. Daisy's Pet Shop will not accept any aggressive dog. If false accusations about the pet's behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer's safety, as well as your pet's, Daisy's Pet Shop has the right to refuse service in the event of a pet that cannot be handled safely. FOR OVERLY AGGRESSIVE OR OVERLY STRESSED PETS, DAISY'S PET SHOP WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT.
SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Daisy's Pet Shop will not be responsible for accident or injury to an elderly or health-compromised pet during grooming.
FLEA/TICK INFESTATION/SALON SANITATION
Flea and tick infestation will NOT be tolerated. Client is responsible for keeping their pet(s) flea and tick free. If the flea and tick is found on your pet, Daisy's Pet Shop will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. If Daisy's Pet Shop finds an infestation of fleas or ticks on a pet, an additional charge of $50 or more de-bug cleaning fee will be added, in addition to the groom fee for this service. There may be side effects, including, but not limited to allergic reactions, which may result from the manufacturer-recommended usage of said products, which Client agrees that Daisy's Pet Shop will not be held responsible for. Additionally, Client is also aware that any such treatments are not guaranteed to be one hundred percent (100%) effective. Seresto collars will be available, for purchase. If client purchases a collar, at this time, a $25 discount will be applied to the de-bug cleaning fee.
Occasionally grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Daisy's Pet Shop, as agent and understands that if Daisy's Pet Shop is unable to contact Client first, then Daisy's Pet Shop, in its sole discretion, may engage the services of a veterinarian at Client's expense.
Client consents that Daisy's Pet Shop may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at Daisy's Pet Shop discretion.
Client affirms they are the rightful legal owner, or care giver to the pet for which services are rendered.
I, the undersigned, understand and agree to the above terms for the grooming and maintenance of my pet(s). In consideration of the grooming services, I agree to hold Daisy's Pet Shop harmless from any and all damage, loss, or claims to pet, personal or real property. I acknowledge that the interpretation of this provision is to be read in the broadest of terms as possible and encompass any real or proceeded negligence and all acts performed reasonable within the scope of service by Daisy's Pet Shop, its agents, its employees or representatives. The terms, special services or handling shall include but are not limited to emergency services in the event I am not available.
I authorize Daisy's Pet Shop and/or agent thereof to act as my agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and I agree to pay all costs. Any/all damages, loss or claim shall include, but are not limited to death, injury or shock. Said pre-existing conditions shall include, but are not limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or medical conditions.
I, the undersigned, have read, understand and agree to the above terms and my rights and obligations for grooming and maintenance as stated in the agreement for the services of pet grooming through Daisy's Pet Shop.
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