Canine Refined Grooming
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Online account access is available to book appointments as well as view and edit your profile information. This access is free for all pet owners.
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Drop Off and Pick Up Policy
Early drop offs and late pick ups can only be accommodated with prior approval and may be subject to a convenience fee. Please call the salon at (507)258-4505 if you need to adjust your drop off/pick up time.
Please be available to pick up your pet within an hour of being notified that your service is complete unless prior arrangements have been made. While we love having your pets with us, our space is limited and we want to provide a fun spa day for even the most nervous of dogs. Prompt pick up keeps the chaos to a minimum.
Additionally, if you are more than 15 minutes late for your scheduled appointment time you may be asked to reschedule for another day or time. Our schedule is appointment based and late drop offs impact not only your appointment but the rest of the appointments that day. Repeatedly coming late may result in termination of client.
Missed and Cancelled Appointments
Because we work by appointment, we appreciate notice by end of business day prior to your appointment if you are unable to make your scheduled time. This enables us to fill that spot and keep our costs down. We understand that emergencies happen and things come up, but we expect that to be uncommon. For clients who have had 2 missed appointments with less than adequate or no notice at all, we will enforce a prepayment of 50% of the scheduled service taken via credit or debit card over the phone when booking the next appointment. The remaining 50% will be collected on the scheduled appointment day. In the event that an emergency occurs, we simply ask you call us when you are able to let us know an emergency occurred. A little communication goes a long way.
If you are going to be more than 15 minutes late to your scheduled appointment, please call ahead to confirm if we can still take your pet. Failure to do so may result in your appointment needing to be rescheduled to a day or time that will work better for you.
We share a wall with the printing shop next door and as a result of this, we want to make sure our noise levels are kept to a reasonable volume. We make every attempt to engage the dogs and redirect their focus if they are "talkative" ( toys, treats, play, etc) but sometimes we are unable to get them to stop barking. We reserve the right to ask you to come pick up your dog immediately if he/she is overly loud while in the salon. Please be able to pick up your pet within 30 minutes of being called due to a noise concern. Additional fees may be charged for any noisy pet who isn't picked up within 30 minutes of being contacted.
General Liability Waiver
Canine Refined Grooming by Katrina employs extensive safety and sanitary precautions to ensure your pets safety and health. Despite reasonable and prudent efforts, some pets may experience common side effects of the grooming process, including but not limited to: clipper burn, exposure of the quick, reactions to flea treatments and de-shedding dip treatments, hair splinters, and sharp nails (after clipping). By signing this agreement, you (the client) agree to relieve Canine Refined Grooming by Katrina, and it's agents from any and all liabilities, and/or costs associated with any veterinary care, symptoms or discomfort of your pet related to or presenting after services rendered by Canine Refined Grooming by Katrina. The pursuit of any veterinary, behavioral, or rehabilitational services, and the payment there of, is the sole responsibility of the pet owner. Additionally, you agree to relieve Canine Refined Grooming by Katrina and its agents from any and all liability associated with damages to person, pet, or property by or relating to services rendered or service equipment used by Canine Refined Grooming by Katrina and it's agents.
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