Cains Dog House
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Online account access is available to book appointments as well as view and edit your profile information. This access is free for all pet owners.
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Our establishment agrees to exercise due and reasonable care to keep the premises sanitary and property enclosed. Your pet will be fed, watered regularly, and housed in safe, clean quarters.
Pets must be on a flea and tick preventative. If, at any time during our care, a pet is noticed to have fleas or ticks, treatment will be given in the form of a capstar pill, and charged to the owner at the rate of $5-$7 depending on the weight of the pet.
Cain’s Dog House is not responsible for lost or damaged personal items you provide with your pet. All provided food must be in a sealed container. Keep in mind that oversized or large beds may not fit in our washer in the event they get dirty. Sometimes dogs will destroy bedding even when they don’t normally destroy their bedding at home.
Pets may be socialized with other guests only if they meet all required criteria such as: Cains Dog House has owner’s permission, must be spayed/neutered, current on all vaccines, are known to be social with other dogs, no known aggressive behavior and at Cain’s Dog House staff’s disgression due to safety.
The services we provide are done so without liability for loss or damage from disease, death, running away, theft, or fire, and from injury or damage done by your pet to people, other animals, or property, or other unavoidable causes. Due diligence and care has been exercised. The undersigned releases Cain’s Dog House, it’s owners, and employees, from all risks and damages, which may occur during your pet’s stay.
Should any pet become ill or need medical attention, we reserve the right to administer aid and to render care by your local designated veterinarian, if available, or by our chosen veterinarian. Any expenses incurred, being reasonable in amount, shall be paid promptly by the pet’s owner.
No pet shall be released until all charges are paid in full. The undersigned agrees to notify us in advance if there is any change in the pet’s pick up date. Any pet left uncalled on for ten days from the scheduled date of pick up, as notified herein, shall become the property of Cain’s Dog House. Fees incurred for the care and disposal of uncalled on pets will be turned over to collections.
The owner of the pet(s) or his agent agrees to pay reasonable legal fees and costs incurred by Cain’s Dog House in the collection of outstanding bills. The owner or his agent also agrees to pay for any damages beyond normal wear and tear incurred by his pet(s).
*PROOF OF VACCINATIONS IS REQUIRED BEFORE ANY ANIMAL(S) IS ALLOWED TO BOARD IN OUR FACILITY.
Vaccine Waiting Period Policies: waiting time between date of getting vaccinated and day of coming to Cain's Dog House
Dogs: *Puppies must be 4 months old to board & 6 months for daycare.
• 1st Rabies & DHLPP 2nd round for puppies or rescued adults – wait period is 10 days
• Rabies & DHLPP booster for adults – wait period is 5 days
• Bordetella for all dogs – wait period is 10 days (preferably 14)
Dogs must receive the Bordetella vaccine at least 10 days prior to daycare or boarding. Canine cough can be contracted any time your dog comes in close proximity with another dog. All dogs attending daycare or boarding are required to have the Bordetella vaccination, however, there is not a vaccine available that will provide immunity against all strains of viruses that may cause canine cough. Cain’s Dog House and staff will in no way be held liable for any strain of canine cough your dog may contract while in daycare or boarding. The incubation period, or time it takes to show symptoms for Bordetella is between 2-14 days. Dogs should receive a booster form of the Bordetella vaccine every 6-12 months, depending on the risk factors for the dog.
Cats: *Kittens must be 4 months old to board.
• 1st Rabies & FVRCP 2nd round for kittens or rescued adults – wait period is 10 days
• Rabies & FVRCP booster for adults – wait period is 5 days
What if I don’t want to vaccinate?
If you do not wish to vaccinate your pet, we will accept a titer test showing sufficient remaining antibodies from previous vaccines, along with a statement from your veterinarian that your pet is safe to attend boarding or daycare. Please ask your veterinarian about titers if you do not wish to vaccinate. If your pet has any known reactions or health risks associated with vaccines, we will accept a written statement from your veterinarian exempting your pet from those vaccines.
Please refer to these guidelines when your pet is due for vaccines and as always, let us know if you have any questions!
The provisions in this agreement apply to any future time the undersigned owner boards the same or other pets at this establishment. The agreement will be signed only once.
General Liability Waiver
Cain’s Dog House employs extensive safety and sanitary precautions to ensure your pets safety and health. Despite reasonable and prudent efforts, some pets may experience common side effects of the grooming process, including but not limited to: clipper burn, exposure of the quick, reactions to flea treatments and de-shedding dip treatments, hair splinters, and sharp nails (after clipping). By signing this agreement, you (the client) agree to relieve Cain’s Dog House, and it's agents from any and all liabilities, and/or costs associated with any veterinary care, symptoms or discomfort of your pet related to or presenting after services rendered by Cain’s Dog House. The pursuit of any veterinary, behavioral, or rehabilitational services, and the payment there of, is the sole responsibility of the pet owner. Additionally, you agree to relieve Cain’s Dog House and its agents from any and all liability associated with damages to person, pet, or property by or relating to services rendered or service equipment used by Cain’s Dog House and it's agents.
Hurricane Storm Waiver
HURRICANE BOARDING WAIVER FORM DURING HURRICANE SEASON June 1 – December 1
It is the policy of Cain’s Dog House to strongly recommend that owners take their pets with them when an impending dangerous storm is anticipated to hit the Pensacola area. If your pet is boarding when a dangerous storm approaches, we will make every effort to contact you or your designated emergency conacts and ask that you pick up your pet or release your pet to another family member or designated emergency contact. If we cannot contact you, or arrangements cannot be made to have your pet picked up, Cain’s Dog House will take all possible precautions to care for your pet while boarding. If we are unable to get to the kennel during or after the storm, the guests remaining in our facility may be alone during and after the storm until someone can safely get to them. We ask that you realize the potential risk; roof blowing off, flooding, and hot temperatures post storm. Due to the unpredictability of these types of storms, we cannot guarantee the safety of your pet during the storm, nor can we be certain as to when we will be able to gain access to the boarding facility after the storm passes.
If a storm mandatory evacuation is ordered, Cain’s Dog House staff must evacuate. If your pet is boarding during Hurricane Season and we are required to evacuate due to a Hurricane, we will need an alternate (emergency) contact person that will be able to pick up your pet if you cannot. By signing this waiver, you give us authorization to attempt to transport/board your pet at an alternate boarding facility in case of an evacuation for a Hurricane. Any fees for transporting/boarding your pet to another facility will be at the owner's expense.
I have read the above information and understand that during the Hurricane Season in Florida (June 1 through December 1), I may be boarding my pet at my own risk in the case of unpredictable dangerous weather conditions that may occur during this time.
Matted Dog Waiver
Cain’s Dog House Mat Release Form
Cain’s Dog House has informed me that my pet(s) is matted to some degree and that de-matting/thinning out of matted hair may cause patchiness and hair loss and there is always the risk of nicks when clipping off a heavily matted coat. This is due to unseen warts, moles and skin that can be pulled up into the mats when clipping. Please keep in mind this is a rare occurrence and every reasonable, professional effort will be made to avoid this. Cain’s Dog House has also explained that heavy matting can trap moisture near the skin which can promote fungal or bacterial growth resulting in a pre-existing skin irritation. Skin irritation can also result from self-inflicted damage by the pet (excessive licking or scratching) after the pet is shaved. Shaving matted ears presents the risk for hematomas to develop and or skin bruising, bleeding and scabbing. This can be due to blood restriction caused by the mats, and full blood flow returning to the ear after shaving the mats off, pets may also shake their head causing trauma to the delicate skin on the ears after shaving. Some pets can also experience brief behavioral changes. As the owner I am responsible for the condition of my pet’s coat as presented to Cain’s Dog House and agree to pay any additional charges for the de-matting or stripping process as it is time consuming, and causes more wear and tear to the grooming equipment.
The undersigned pet owner or representative agrees to release and hold harmless Cain’s Dog House in the event of aforementioned risks. In the event of an emergency, I authorize Cain’s Dog House to obtain necessary treatment for my pet and I agree to pay all such costs. I have read and understand the above policies and have discussed any concerns with Cain’s Dog House.
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