New Client Application
All fields are required unless specifically marked *Optional
Online account access is available to book appointments as well as view and edit your profile information. This access is free for all pet owners.
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General Liability Waiver
Every New Client will be required to read and sign this form upon receiving grooming services, it will be kept on file for future reference:
GROOMING RELEASE FORM
Your animal is very important to us, Bubbles Away (BA) would like to assure you that every effort will be made to make your animal's grooming experience as safe and pleasant as possible. Safety comes first for everyone, people as well as the animals, during the grooming process.
Health or Medical Problems
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. All medical expenses for veterinary care will be covered by the animal's owner upon signing this contract/agreement.
Although accidents are very rare, there is a risk when dealing with pets. Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If BA feels it is serious, and the owner is not on-site, BA will seek immediate veterinary care for your animal.
Veterinarian Authorization-Medical Emergencies
This release gives BA full authorization to seek medical treatment from nearest veterinarian in the case of any medical emergencies while in the care of BA. All veterinarian costs and expenses will be the responsibility of the animal's owner.
Any new puppy clients being serviced in our salon must be up to date on all puppy vaccinations. Adult/senior dogs must be current on Rabies. Please bring proof of your rabies vaccination expiration date to your first appointment with us.
BA strives to be a flea-free salon. BA requires flea/tick treatment from April – November to enter our salon. If your pet has any fleas they will be given a flea bath at your expense of $5-$15. If you do not want them to receive one, you can re schedule you appointment after the problem is taken care of by you.
Dangerous or Aggressive Animals-Refusal of Services
BA has the right to refuse any services at any time. In the event that your animal is too stressed or becomes dangerous to groom, BA has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during, or after grooming and client will be charged a grooming fee (for what was done up until that point).
Use of Muzzles
Muzzling does not harm your animal and protects both the animal and the groomer. In some cases, muzzling may even calm a stressed animal, allowing the grooming process to continue. If an animal still acts in a way that is dangerous, BA has the right to stop grooming services at any time and a service fee will be collected. We do not muzzle unless your pet gives us a reason to. Other methods are used to calm your pet, muzzling is a last resort.
Interruptions During Grooming Services
For the safety of the animals being groomed, as well as the professional animal groomer, it is asked that you do not interrupt the groomer during grooming. If you arrive to pick up your pet and it is still being groomed, please DO NOT talk to your pet or allow him/her to see you. Please step outside for a few moments until the groom is completed. Every effort will be made to insure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on.
Pets with severely matted coats require extra attention. Mats in a pet’s coat grow tight, and can ultimately damage and tear the pet's skin, which provides a breeding ground for parasite infestations. BA will not cause serious or undue stress to your pet by dematting. Mats can be very difficult to remove, and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process. After- effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 4-6 weeks. If your pet needs to be shaved to remove matting, by signing below, you acknowledge that you agree to this procedure, and any risk. There will be an additional charge for this process: it is time consuming, and causes extra wear and tear on grooming equipment. The additional charge will be prorated at $15 per 30 mins.
Cancellations/No call, No Show
Because we book on an hourly basis and cancellations can leave an empty block in the schedule that could have otherwise been used by another customer, we ask that any salon cancellations are made at least 24 business hours in advance.
Payment is due at time of pick-up. We accept cash, Visa, MasterCard, American Express & Discover, and Checks at the salon.
Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, We will be happy to make any adjustments when you pick-up your pet from his/her appointment. Please look over your pet's new haircut and make sure you love it in our lobby. After 24 hours, we are unable to adjust any hair clipping or trimming on your pet, as our equipment must be used on freshly washed and dried hair.
This release authorizes BA to take photos of your pet for client file and for company website and Facebook page. All photos taken are the property of BA.
I have reviewed this Service Contract for accuracy and understand the contents of this contract. I affirm that I am the rightful legal owner of the dog(s) for which services are being rendered. I authorize this signed contract to be valid approval for future grooming services, permitting BA to accept telephone reservations or emails for service without additional signed contracts or written authorization. I understand that pricing is subject to change. I have read, signed, and agreed to the above.
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