New Client Application
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Online account access is available to book appointments as well as view and edit your profile information. This access is free for all pet owners.
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General Liability Waiver
Every Client will be asked to read and sign Angela's Grooming / Designer Dogs Policy Agreement prior to any grooming services being performed.
Client hereby entrusts pet(s) to Angela's Grooming / Designer Dogs for the purpose of grooming services.
Payment is due at time of service, but Angela's Grooming / Designer Dogs will bill clients in good standing. We accept cash, checks and all major credit cards. Checks returned NSF WILL incur a fee of $35, plus any fee my bank may charge. No further service will be provided until fee is paid.
CANCELLATION POLICY/NO SHOW/TRIP FEE
On rare occasions, Angela's Grooming / Designer Dogs may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule.
If Client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a minimum charge of $45 or 50% of scheduled appointment price whichever is greater, which must be paid within 7 business days. All scheduled multiple pet clients, who may decide not to groom one of their pets at the last moment, WILL be responsible for part or all of that pets grooming charge. There will be a $45 trip fee for missed scheduled appointments, which must be paid within 7 business days. Ultimately it is Clients responsibility to keep track of their scheduled appointments, however Angela's Grooming / Designer Dogs will send a courtesy email and/ or text with confirmation link 2-4 days prior to confirm and remind you. If you are a first time Client and you are a no show when groomer arrives for your scheduled appointment, Angela's Grooming / Designer Dogs will not schedule any future appointments without prepayment for services.
KEY ON FILE SERVICE
Angela's Grooming / Designer Dogs offers a ‘key on file service’. Client provides Angela's Grooming / Designer Dogs with a key to keep on file, a garage code, or some other form of access to the home, we will come by at your scheduled grooming appointment time to care for your pet and Client just leaves a form of payment, cash ,check, or prearranged invoice. Your pet must be left in an accessible area , please shut doors to any room you do not want us to retrieve the pet from.
MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Angela's Grooming / Designer Dogs discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets coat will be completed after contacting the owner. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down & start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Angela's Grooming / Designer Dogs responsible in the event of adverse effects of mat removal.
Angela's Grooming / Designer Dogs employs extensive safety and sanitary precautions to ensure your pets safety and health. Despite reasonable and prudent efforts, some pets may experience common side effects of the grooming process, including but not limited to: razor burn, exposure of the quick, reactions to flea treatments and de-shedding dip treatments, hair splinters, and sharp nails (after clipping). By signing this agreement, you (the client) agree to relieve Angela's Grooming / Designer Dogs , and it's agents from any and all liabilities, and/or costs associated with any veterinary care, symptoms or discomfort of your pet related to or presenting after services rendered by Angela's Grooming / Designer Dogs. The pursuit of any veterinary, behavioral, or rehabilitational services, and the payment there of, is the sole responsibility of the pet owner. Additionally, you agree to relieve Angela's Grooming / Designer Dogs and its agents from any and all liability associated with damages to person, pet, or property by or relating to services rendered or service equipment used by Angela's Grooming / Designer Dogs and it's agents.
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