All Creatures Great & Groomed, LLC
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Online account access is available to book appointments as well as view and edit your profile information. This access is free for all pet owners.
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General Release of Liability
Your animal is very important to us at All Creatures Great & Groomed, LLC. We would like to assure you that every effort will be made to make your animal’s grooming, boarding, and/or day care experience as safe and pleasant as possible. Well-being and safety is our priority for all pets and their humans.
Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the the accident. If All Creatures Great & Groomed, LLC feels it is serious, and the owner is not available, All Creatures Great & Groomed, LLC will seek immediate veterinary care for your pet.
Health or Medical Problems
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. All medical expenses for veterinary care for this and/or future health or medical problems will be covered by the animal’s owner upon signing this agreement.
Veterinarian Authorization-Medical Emergencies
This release gives All Creatures Great & Groomed, LLC full authorization to seek medical treatment from the nearest veterinarian in the care of All Creatures Great & Groomed, LLC. All veterinarian costs and expenses will be the responsibility of the animal’s owner.
Pets must be up to date on vaccinations as needed per species. If vaccinations have lapsed you must wait two weeks post vaccination to come to All Creatures Great & Groomed, LLC. Dogs require proof of current rabies, distemper, and bordatella vaccinations. Cats require proof of current rabies and distemper vaccinations. Ferrets require proof of current rabies and distemper vaccinations. Skunks are required to be altered and descented and require proof of current rabies and distemper vaccinations.
If your pet has any fleas they will be given Capstar (dogs & cats) at your expense ranging from $15-$25 depending on dosage needed. If you do not want them to receive one, you may reschedule your appointment after the problem is taken care of by you. If your exotic animal has any fleas they will be sent home so you may address the issue and reschedule at a later date. We typically do not recommend flea and tick baths due to lack of efficacy. We recommend contacting your veterinarian for flea and tick products. If using topical treatments we recommend applying at least 72 hours prior to bathing or waiting 48 following a bath to apply.
Dangerous or Aggressive Animals-Refusal of Service
All Creatures Great & Groomed, LLC has the right to refuse services at any time. In the event that your animal is too stressed or becomes dangerous to groom, board, or attend day care, All Creatures Great & Groomed, LLC has the right to refuse grooming, boarding, or day care services, or cancel services at any time before, during, or after their appointment and client will be charged a grooming, boarding, or day care fee for all services that were done up to that point.
Use of Muzzles
Muzzling does not harm your animal and protects both the animal and the staff. In some cases, muzzling may even calm a stressed animal, allowing for grooming or other services to continue. If an animal still acts in a way that is dangerous, All Creatures Great & Groomed, LLC has the right to stop services at any time and a service fee will be collected. We do not muzzle or restrain your pet unless your pet gives us a reason to. Other methods are used to calm your pet, muzzling is a last resort.
Pets with severely matted coats require extra attention. Mats in a pet’s coat grow tight, and can ultimately damage and tear the pet’s skin, which provides a breeding ground for parasitic infestations. All Creatures Great & Groomed, LLC will not cause serious or undue stress to your pet by de-matting. Mats can be very difficult to remove, and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts, or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture, urine, or fecal matter near the pet’s skin allowing mold, fungus, or bacteria to grow, producing skin irritations that existed prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations, or abrasions and failure of the hair to regrow. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 6-8 weeks. If your pet needs to be shaved to remove matting, by signing below, you acknowledge that you agree to this procedure and any risk. There will be an additional charge for this process: it is time consuming, and causes extra wear and tear on grooming equipment. The additional charge may be estimated by your groomer.
Cancellations/No call, No Show
Because we book on an hourly basis and cancellations can leave an empty block in the schedule that could have otherwise been used by another customer, we ask that any cancellations are made at least 24 business hours in advance. Any appointment that is cancelled less than 24 business hours in advance, or has not arrived within 30 minutes of scheduled appointment time will be considered a No Show. Customers with a 50% or higher No Show rate will be required to pay for appointments at the time the appointment is booked. If the appointment is cancelled less than 24 business hours before the scheduled appointment time or if the customer has not arrived within 30 minutes of scheduled appointment time you will need to reschedule and no refund will be issued.
Payment is due at time of pick-up. We accept cash, American Express, Visa, MasterCard, Discover, Apple Pay, and Venmo. No checks will be accepted.
Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when you pick up your pet from his/her appointment.
This release authorizes All Creatures Great & Groomed, LLC to take photos of your pet for client file, company website, and social media. All photos taken are the property of All Creatures Great & Groomed, LLC.
Indemnification and Release
The undersigned, for full and sufficient consideration hereby acknowledged one from the other, do hereby, and for either undersigned’s successors and/or assigns, release, acquit and forever discharge the other, their agents, servants, successors, heirs, executors, administrators, employees, subcontractors, and all other persons, firms, corporations, associations or partnerships of and from any and all claims, actions, causes of action, demands, rights, damages, costs, loss of service, expenses and compensation whatsoever, which either party hereto now has or which may hereafter accrue on account or in any way growing out of any and all known and unknown, foreseen and unforeseen damages of any kind and the consequences thereof resulting or to result from the occurrence of shaving, grooming, and handling of the pet(s) at the facility of All Creatures Great & Groomed, LLC.
It is understood and agreed that this settlement is a compromise of a disputed claim, and the payment made is not to be construed as an admission of liability on the part of either party or parties hereby released, and that both parties herein deny liability therefor and intend merely to avoid litigation and buy their peace.
Both parties hereby declare and represent that the losses sustained may be permanent and progressive and that recovery therefrom is uncertain and indefinite and in making this mutual Release, it is understood and agreed that both rely wholly upon their respective judgements, belief and knowledge of the nature, extent, affect and duration of said damages and liability therefor and is made without reliance upon any statement or representation of the other party hereto being hereby released of their representatives or by any other individual by them employed.
Both parties hereto further declare and represent that no promise, inducement or agreement not herein expressed has been made to the other, and that this Release contains the entire agreement between the parties hereto, and that the terms of this Release are contractual and not a mere recital.
I have reviewed this Service Contract for accuracy and understand the contents of this contract. I affirm that I am the rightful legal owner of the pet(s) for which services are being rendered. I authorize this signed contract to be valid approval for future grooming, boarding, day care services, permitting All Creatures Great & Groomed, LLC to accept telephone reservations or emails for service without additional signed contracts or written authorization. I understand that pricing is subject to change. I have read, signed, and agreed to the above.
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